Steam updates age verification system for Australian users

Steam has revised its approach to age verification in Australia, moving beyond a credit card requirement that left many users unable to access mature-rated games. The platform now recognizes account age as a qualifying factor for verification, addressing concerns about the initial rollout two months ago.

Under the updated system, players can verify their age through multiple methods. Adding a credit card remains an option, but Steam will now automatically consider accounts verified if they meet specific criteria: the account must be at least nine years old and maintain a consistent email address or billing information on file. This change aims to accommodate users who established their accounts years ago and have kept their account details stable.

However, the solution carries limitations. Users who have relocated and updated their billing address during their nine-year account history may find themselves unable to qualify for automatic verification, particularly if they have also changed their registered email. This creates a potential gap for players whose circumstances have shifted over the years.

Valve acknowledged that the revised system still falls short for some Australians. The company stated it recognizes not all users will be able to verify through existing options and indicated it is exploring additional compliance methods. The goal is to satisfy Australia's age verification requirements while minimizing the collection and storage of user data.

Other digital storefronts have implemented broader verification approaches. Competitors including the Microsoft Store and Epic Games Store offer alternatives such as ID scanning and facial recognition verification through third-party age assurance services. YouTube uses similar verification technology through the same provider, demonstrating industry precedent for these methods.

The changes reflect ongoing tension between regulatory compliance and user accessibility. Steam's initial credit card-based system drew criticism because substantial portions of the Australian population lack linked payment methods, effectively blocking their access to R18+ titles like Doom. The account-age approach represents a middle ground but does not fully resolve the underlying challenge of verifying age without imposing barriers or collecting extensive personal data.